Shallam askes
How do I deal with patients who leave my Medicare Advantage panel?
The question’s a bit ambiguous but here’s what I do.
I’m familiar enough with my panel that I know the ones I want to stay and who I don’t want back.
The ones I don’t want back are either too time intensive, non-compliant, or simply a pain to deal with.
The ones I want to keep are everyone else.
if one of the former drops off my list, which I check monthly, I’ll call them personally. A lot of the time they dropped because they were illegally switched (also known as slamming).
If one of the latter drops off, I do nothing.
Some of my contracts allow me to block them from re-enrolling with me as their prime. I try to take advantage of that when I can.
For the rest, well you’d be surprised at the power of a single phone call.